Privacy Policy
We believe shopping at Trendy Tracks is as secure as shopping in store. In addition, we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please contact us at customercare@trendytrack.com
If you are under 18, we require that you inform a guardian or parent regarding TRENDY TRACK’s privacy policy before ordering online.
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery. Prices are inclusive of VAT. Goods are subject to availability.
No Junk Mail Policy
We will only send you marketing messages if you choose to receive them from us or from third parties we work with and believe you may be interested in hearing from. If you choose to receive our mailings or our partner’s mailings, we will only send you details about items and promotions which we think will be of interest to you.
If you decide that you no longer want to receive emails from trendytrack.co.uk, you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.
This Privacy Statement may change and therefore you should review it regularly. We will, of course, notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at customercare@trendytrack.co.uk
How You Can View, Change, or Remove Information
You may view or change your account information at any time by going to the “My Account” page. Information will be updated immediately.
If you want to stop using your account, you may deactivate it by emailing us at customercare@trendytrack.co.uk , When we delete an account, it is permanently deleted.
Website Security
When you shop at our website, we use a 256 bit SSL encrypted secure Internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply, and any responses, are encrypted before they are sent over the Internet.
What Information We Collect and How We Use It
When you place an order with us, we collect certain information required to process your transaction and deliver your order. This includes your personal details, order details, address information, and payment details. We use this information to process your transaction and dispatch your order.
We may at times ask for other details, such as product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our regular email newsletter and receive other marketing communications from us. By asking to receive this information, you consent to receive marketing communications from us using any contact method which you have provided, including post, email, SMS, and telephone.
On occasion, we may ask for feedback about our website or services to help us improve. For quality control and training purposes, we may monitor or record your communications with us.
By agreeing to our terms, you allow us to keep your personal information for as long as reasonably necessary for the purposes above, unless you ask us in writing to remove it, as required under UK Data Protection Law.
In order to offer you Klarna’s payment options, we will pass certain personal information, such as contact and order details, to Klarna. This helps Klarna assess whether you qualify for their payment options and tailor them to you.
General information on Klarna can be found on their website. Your personal data is handled in accordance with applicable data protection laws and Klarna’s own privacy policy.
What You Can Expect from Us
We always comply with the standards, procedures, and requirements of UK data protection laws to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK if necessary for the purposes described above. If we do make such a transfer, we will always put appropriate safeguards in place to ensure that your information remains protected.
To process your order and deliver your purchases, we may need to share your information with service providers such as our order dispatch and delivery partners. Your contact number may be passed to our courier company so they can update you by phone or text message regarding your delivery.
We will only provide these companies with the information they need to carry out their work, and they will not be allowed to use your data for their own purposes.
We may occasionally notify you by email about changes to our terms and conditions, or other important updates about our website or services.
For fraud prevention and detection, we may check your details against relevant databases or security alert systems. If you believe your details are incorrect, you may correct them as described below.
We will not share your information with any third party outside of TRENDY TRACK, except when required as part of a sale, disposal, or transfer of our business, in whole or in part.
You can amend or update your information anytime by signing in to your account and updating your details. You are also entitled to request a copy of the information we hold about you (a small fee may apply).
Cookies
To improve your experience on our website, we use cookies. A cookie is a piece of information stored on your computer’s hard drive that helps us track your movements while browsing and recognise you when you return.
Cookies help us improve the website and create a better online shopping experience. They are used mainly for marketing purposes, but also to identify your country so that prices and pages are shown in the correct currency and language.
If you wish to delete cookies already stored on your computer, please refer to your browser’s help section or visit www.AboutCookies.org for guidance. However, please note that disabling cookies may prevent you from shopping properly on our website.